Privacy Policy

DeskLink AI ("we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or use our services.

Information We Collect

We may collect the following types of information:

• Contact information: Name, email address, company name, and phone number provided through our contact forms or email correspondence.
• Usage data: Information about how you interact with our website, including pages visited, time spent, browser type, device information, and IP address.
• Cookies and tracking: We use cookies and similar technologies to improve your browsing experience and analyse website traffic. You can manage cookie preferences through your browser settings.

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide the services you request
• Improve and maintain our website and services
• Analyse usage patterns to enhance user experience
• Send relevant communications about our services, where you have given consent
• Comply with legal obligations

Data Storage and Security

Your personal information is stored securely using industry-standard measures. We use encrypted connections (HTTPS) for all data transmission and restrict access to personal data to authorised personnel only. We retain your information only for as long as necessary to fulfil the purposes described in this policy, or as required by law.

Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share information with trusted service providers who assist us in operating our website and delivering our services, subject to confidentiality obligations. These may include:

• Website hosting and infrastructure providers
• Analytics services (e.g., privacy-focused analytics tools)
• Email and communication platforms

We will also disclose information when required to do so by law or in response to valid legal processes.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal information
• Object to or restrict the processing of your information
• Request portability of your data
• Withdraw consent at any time, where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond to your request within 30 days.

Contact

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Email: contact@desklink.ai

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.